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Customer Service Representative - Poland, ME

Job ID:? 146889

Lawn & Garden, a Division of Oldcastle APG, a CRH company, is one of the largest manufacturers of bagged and bulk decorative mulch, soil, stone, and limestone products in the nation with over 40 production facilities.? We take pride in serving a diverse group of customers including independent garden centers, mass retailers, landscapers, contractors, and homeowners.

Summary

As a Customer Service Representative, this role will involve direct contact with customers to respond to their requests, answer questions, address complaints or concerns, and communicate to the customers in a way that is both respectful, prompt and in a courteous manner that is representative of Oldcastle?s code of conduct.? As a Customer Service Representative, this individual will be responsible for quality assurance, order entry, dispute resolution, and sales support. Additional duties as assigned may include general office support with other departments such as Accounts Receivable, Human Resources, and others.

Essential Duties and Responsibilities

  • Build and maintain trustworthy business relationships with customers by providing prompt and accurate service so as to promote customer loyalty
  • Acquire a thorough understanding of customer needs, requirements, and expectations
  • Expand the relationships with existing customers by continuously proposing solutions that meet the customer?s objectives while generating new sales when able
  • Ensure performance goals are being met
  • Ensure delivery of excellent customer service through fast and accurate processing of orders, communication and coordinating with other departments to resolve inquiries
  • Work closely with the entire customer service team, dispatch and the sales team
  • Communicate with the Regional Customer Service Manager on a daily basis and keep them informed of any problem or issues that may arise
  • Other duties may include data entry, general paperwork and file keeping (mostly electronic)

Requirement / Education / Experience

  • Excellent organizational skills and communication skills, both verbal and written
  • Problem-Solving skills and the ability to collaborate and be an integral part of the team
  • Excellent accuracy and precision with a keen eye for detail
  • Negotiation Skills
  • Computer savvy and experienced with Microsoft Office products
  • High sense of urgency
  • Valid driver?s license
  • Minimal travel is required

Physical Environment

  • Ability to sit for extended periods of time
  • Ability to perform repetitive motions of the wrist, hands, and fingers to use a PC & Keyboard
  • Ability to lift up to 50 lbs.
  • Extensive writing and phone use

What CRH Americas Offers You

  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion

About CRH Americas

CRH Americas has a long and proud heritage as one of North America?s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

Lawn & Garden, a CRH company, is a great place to grow! If you?re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH family!

CRH Americas is an Affirmative Action and Equal Opportunity Employer.

?EOE/Vet/Disability--If you want to know more, please click on this?link.?


 

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